John Lewis has apologised to betrothed couples and other users of its gift list website after the service went offline over the weekend.
Visitors were presented with error messages saying that the site’s domain registration had expired.
In some cases they were invited to renew the lease themselves.
Organisations typically set active web domains to auto-renew to avoid such problems, but John Lewis says there was an “issue” with renewing its domain.
Several customers had tweeted the business seeking an explanation, and had been told in response that users needed to phone staff while the matter was being addressed.
Pink News chief executive Benjamin Cohen was among those planning a wedding to have highlighted the problem.
The WhoIs database indicates that johnlewisgiftlist.com’s domain registration expired last Thursday, but was subsequently renewed on Sunday to run until 2021.
“We would like offer our sincerest apologies to customers who have experienced difficulties accessing our gift list website,” said a spokeswoman for the business.
“There was an issue renewing the domain name which has been fixed and most customers can once again access the site – though it may take a few more hours for some internet providers to update.”
John Lewis apologises after wedding gift list site disappears