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World Travel – Travel Weekly


World Travel


2018 sales: $1.32 billion
Employees: 528
Previous ranking: 18

620 Pennsylvania Drive
Exton, PA 19341
T (610) 327-9000

Website

Executives


CHAIRMAN: James A. Wells
CEO: Liz Mandarino
PRESIDENT: Dee Runyan
EVP, BUSINESS DEVELOPMENT: Michael Farrell
EVP, CORPORATE COUNSEL/HUMAN RESOURCES: Maribeth Minella
EVP, OPERATIONS/STRATEGIC PLANNING: Pam Zager
SVP, CLIENT AND CONSULTING SERVICES: Barb Cubbler
SVP, OPERATIONS: Tracy Murgas



2018 Developments

Launched the Innovation Lab, a team dedicated to finding solutions to the most challenging aspects of travel and technology, led by chief innovation officer Rock Blanco, who was hired in 2018.

Named Michael Farrell as executive vice president of business development.

Experienced continued portfolio growth and now manages travel for four of the top 25 universities in the world.

Launched Text to Travel, enabling clients to communicate directly with travel consultants via SMS text.

Company Facts

Delivers B2B services and solutions for global travel and meetings management.

ARC sales of $743.6 million.

92% of sales from business, 1% leisure, 7% other.

Member of Radius and Virtuoso.

Privately held; the company is 100% employee-owned.

Looking Ahead

Plans to introduce chatbots as a method to streamline communications and introduce AI.

Plans to launch Alexa voice integration, enabling clients to initiate requests for duty of care, risk management, traveler tracking and other data sources.

Plans to launch a new WorldPortals platform, enabling clients to design their own interfaces to meet program needs and more efficiently manage travelers.

World Travel – Travel Weekly

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